An operation that runs itself for HYP Miami.
HYP Miami is a high-volume buy, sell, and trade store for sneakers and streetwear. They had a hardworking sales team and a growing customer base, but repetitive chat messages were eating their time and they had no reliable way to track outreach, reward loyal customers, or use the data they were sitting on.
- Industry
- Sneaker and streetwear resale
- Engagement
- AI chatbot, a custom buying tool, review AI, a commission tracker, and a full CRM automation suite
- Timeline
- Live since March 2026
The challenge
HYP was overrun with the same repetitive questions across every channel, slowing responses to customers. On the CRM side, they had no way to credit associates for the sales they earned, no automated way to reward repeat buyers, and no easy way to put their customer data to work.
What we built
Answered customers across every channel
An omnichannel AI assistant handles routine questions across Instagram, Facebook Messenger, website chat, and SMS, queries live inventory for real-time stock and pricing, and escalates to staff with a linked CRM task only when a human is genuinely needed.
Built a buying tool that closes the loop
Customers selling to the store submit size, brand, condition, asking price, and photos into a structured dashboard. The owner responds in a few clicks, an AI writes the professional reply, and the tool tracks each item through to sale for profitability on every flip.
Made the sales team and customer data measurable
A custom commission tracker lets associates claim sales with proof for admin approval, while a CRM automation suite drives milestone rewards, abandoned cart recovery, automatic customer classification, and on-demand targeted texts to any segment.
The results
Why it worked
HYP did not just want fewer messages, they wanted the whole operation to run smarter. The proven front-end systems handle service, buying, and reviews, while the custom infrastructure underneath makes the sales team's effort measurable and turns customer data into automatic loyalty rewards, recovered carts, and targeted outreach.
Let's find the first thing to automate
Book a short call. We look at your business, tell you exactly what we would build, and what it would do for you. No pressure, no jargon.